Frequently Asked Questions

Below are some helpful questions and answers. Utilize our Contact Us feature if you cannot find what you are looking for here.

For questions about your water filter purchase or subscription, click here

General

Q: What is an Extended Service Agreement?

An Extended Service Agreement is a protection plan used to cover the costs of parts and labor should an unexpected operational or mechanical breakdown occur with your appliance after the manufacturer's factory warranty has expired.

Q: How many years can be purchased for an Extended Service Agreement?

Extended Service Agreements can be purchased in 1, 2, or 3 year increments.

Q: When will my Extended Service Agreement start after purchasing?

If you purchase an Extended Service Agreement while still covered by your manufacturer's warranty, the Extended Service Agreement will begin the day after the expiration date of the manufacturer's warranty. By purchasing before expiration, you are ensuring the best price available. If you are not covered by the manufacturer's warranty, coverage will begin 30 days after the first payment is made.

Q: Will I receive a copy of the terms and conditions?

Please review the terms and conditions on-line before completing your purchase. You will receive an email with terms and conditions within 48 hours of purchase on-line or a hard copy of the terms and conditions in the mail 7-10 business days after the service agreement has been purchased.

Payment Options

Q: What payment methods are acceptable to purchase an Extended Service Agreement?

Visa, MasterCard, Discover and American Express are accepted on-line and over the phone. Checks or money orders are also accepted via mail in orders to the address listed below. If you have not received a solicited mail offer and are interested, please contact our Customer Engagement Center at 1-866-386-5286 for details.

Electrolux Warranty Corporation
PO Box 88745
Chicago, IL 60680-1745

Q: Will I be able to make payments or do I need to pay all at once?

FlexPay options are available. By signing up for FlexPay, you agree to allow automatic monthly charges on every 30 days from the initial payment date for the installment amount selected. Your card will be billed a total of four payments, the first payment charge is charged on the date which you sign up. There is a $4.00 fee added to the total purchase to sign up for the FlexPay option. Please note that the FlexPay payment option is only available for purchases made on-line or through our Customer Engagement Center.

Service Options

Q: How soon after I purchase my Extended Service Agreement can I receive service?

Once your payment for the Extended Service Agreement has been processed, your coverage will be activated and you can file a claim. If your payment was received after your existing warranty or contract expired, there will be a 30-day waiting period before your coverage starts. Please review the start and end dates of the extended plan before confirming your purchase.

Q: What is the process for scheduling service under an Extended Service Agreement?

Once your Extended Service Agreement has begun, you can call toll-free 1-866-386-5286, Monday-Friday to schedule a service call and obtain a pre-authorization code which will need to be provided to the service technician for verification.

Q: Who will perform the service on my appliance?

A trained Authorized Service Technician in your area will perform the service on your product.

Q: What is the process if there are no service providers in my area?

Please contact our Customer Engagement Center toll-free 1-866-386-5286, Monday-Friday to have an Authorized Service Technician located for you through one of our Service Locator Escalations specialists.

Q: What is the process if my appliance cannot be repaired?

If we cannot repair your product, due to a mechanical or electrical breakdown, we will replace it with a comparable model. We may replace your product with a cash settlement based on the price of the replacement product. The value of cash settlement will be determined according to the original sales receipt (cost of unit minus taxes and cost of delivery fees and installation). If original sales receipt isn't available than the Estimated Purchase Price (EPP) will be used. The contract is fulfilled in its entirety if: Product is replaced; or cash settlement is provided.

Canceling Coverage

Q: If I move or purchase a new appliance can I transfer my coverage?

Yes. You can contact us toll-free at 1-866-386-5286, Monday-Friday to have an Extended Service Agreement representative assist with coverage transfer.

Q: Can Electrolux cancel my Extended Service Agreement at any time?

Yes. While Electrolux reserves the right to cancel a consumer's ESA if the terms of use are violated, we do not initiate cancellation of our consumer's ESAs lightly. There are 2 standard reasons to cancel a consumer's ESA at Appliance Warranty Corporation's discretion - Appliance Replacement and Contract Violation. Please review the terms and conditions before completing your order.

Q: Can I cancel my coverage at any time?

Yes. Consumers may cancel their contracts at any time throughout the contract's duration. In cases of consumer initiated cancellation, refund amounts are subject to proration in accordance with federal and state regulations.

Q: What is the process for canceling coverage and receiving a refund?

You can contact us toll-free at 1-866-386-5286, Monday-Friday to have an Extended Service Agreement representative assist with canceling coverage.

Purchasing

Q: What payment methods are acceptable to purchase water filters for my appliance?

Visa, MasterCard, Discover and American Express are accepted online and over the phone. Checks are also accepted via mail in orders to:

Electrolux Warranty Corporation
PO Box 88745
Chicago, IL 60680-1745

Q: How can I change the payment information on my order?

Before the order is placed, simply change the fields on the order screen. Once the order has been completed, you can contact us toll-free at 1-800-599-7569, Monday-Friday to speak with one of our Parts specialists.

Q: How can I change the delivery address for my water filter purchase?

Before the order is placed, simply change the fields on the order screen. Once the order has been completed, you can contact us toll-free at 1-800-599-7569, Monday-Friday to speak with one of our Parts specialists.

Water Filter Subscribe & Save

Q: How much do I save by signing up for the subscription program?

The subscription program offers a great way to save on filter replacements compared to single purchases and your replacement filters will be delivered to your door when you need them for added convenience. Not seeing an offer? Call our customer care team at 1-866-386-5286 and they can provide you with a quote.

Q: When will I receive my filter?

Your water filter order will ship within 7 to 10 business days of purchase via standard ground shipping. Your subscription order will be processed on the subscription date and shipped within 7 to 10 business days.

Q: How do I cancel my subscription?

You can contact our customer care team at 1-866-386-5286 to cancel your subscription or discuss your options.

Q: Will I receive a reminder before my card is charged and once my filter has shipped?

Yes, we will email you 5 days before we attempt to charge you for your next water filter shipment. If you have a change to your credit card information or another change to your subscription, please contact our customer care team at 1-866-386-5286 to help immediately. Changes must be made 48 hours before the subscription date.

Q: How do I change the frequency of my subscription?

Our customer care team will assist you with adjusting the frequency of your subscription. You can contact them at 1-866-386-5286.

Q: Can I pause my subscription without cancelling?

Yes, please call our customer care team at 1-866-386-5286 and someone will be happy to assist you with your subscription options.

Q: What happens if my credit card on file expires or gets declined?

If we do not have a current credit card on file, we will not be able to process payment and no water filter will be shipped. You can contact our customer care team at 1-866-386-5286 to update the card associated with your subscription billing.

Q: How do I switch payment to a different card?

Please contact our customer care team at 1-866-386-5286 and they will update the card associated with your subscription billing.

Q: What if I get a new refrigerator?

If your new refrigerator uses a different water filter, please contact our customer care team to cancel your current subscription. We can assist you with the enrollment in a new subscription.

Q: Who should I contact if I have questions or need additional information regarding the subscription program?

Please contact our customer care team at 1-866-386-5286 to answer any questions you may have regarding the subscription program.

Q: What do I do if I receive the wrong filter?

If you receive an incorrect filter, contact our customer care team at 1-866-386-5286 and someone will assist you with getting the correct filter.